Find answers to common questions below.
How do I set up Lion OTT on my Firestick?
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Download the "Downloader" app from the Amazon App Store. Enable "Apps from Unknown Sources" in Settings → My Fire TV → Developer Options. Open Downloader, enter the code 2617378 and install Lion OTT. Then open the app and enter your username, password and server URL sent via WhatsApp.
How do I set up on Android TV / box?
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Install an IPTV player from the Play Store (we recommend TiviMate or IPTV Smarters Pro). Open the app, select "Add Playlist" or "Add Account", then enter your Xtream Codes login details provided in your welcome message on WhatsApp.
How do I set up on Smart TV (Samsung / LG)?
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Search for an IPTV player in your Smart TV app store — Smart IPTV or SS IPTV for Samsung; IPTV Smarters for LG. Install and open the app, then enter your M3U URL or Xtream Codes login details.
What IPTV players do you recommend?
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For the best experience: TiviMate (Android TV — best overall), IPTV Smarters Pro (all platforms), GSE Smart IPTV (iOS/Mac), and VLC (Windows/Mac for basic use). We'll send you a recommended app link when you sign up.
How do I activate my subscription?
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After payment is confirmed, your credentials — username, password, and server URL — will be sent to you via WhatsApp within minutes. Use these to log into Lion OTT or any IPTV player on any supported device.
I forgot my login credentials — what do I do?
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No problem. Simply message us on WhatsApp with the phone number or name you registered with, and we'll resend your credentials immediately.
Can I use my subscription on multiple devices?
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Each subscription allows 1 simultaneous connection. You can install Lion OTT on multiple devices but only stream on one at a time. Contact us on WhatsApp to discuss multi-connection options.
How do I check when my subscription expires?
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In most IPTV players like TiviMate or IPTV Smarters, you can see your account expiry date in the Settings or Account Info section. You can also message us on WhatsApp and we'll check for you instantly.
What payment methods do you accept?
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We accept Western Union, MoneyGram, Ria Money Transfer, WorldRemit, Remitly, and Binance Pay. All payments are handled via WhatsApp — contact us and we'll send you the payment details.
How do I renew my subscription?
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Message us on WhatsApp before your subscription expires. Confirm your preferred plan, complete the payment, and your subscription is extended instantly — no service interruption.
How much does a subscription cost?
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Visit our
pricing page for current plans. We offer 6-month and 12-month plans with a free 12-hour trial available. Resellers get wholesale pricing — see our
reseller page.
We offer a free 12-hour trial so you can test before committing. Due to the nature of digital services, we do not offer refunds after activation. If you experience any issues, contact our support team and we'll do our best to resolve them.
My stream is buffering or freezing — what do I do?
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First, test your internet speed — we recommend at least 10 Mbps for HD and 25 Mbps for 4K content. Try switching from Wi-Fi to a wired Ethernet connection. In your IPTV player settings, try increasing the buffer size. Restart your router and device. If the issue persists, contact us on WhatsApp and we'll check from our end.
Channels are showing "No Signal" or black screen
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First, refresh your channel list in the IPTV player. Check our server status above — all systems are currently operational. Try a different channel to see if it's channel-specific. If multiple channels are down, message us on WhatsApp and we'll investigate immediately.
My login credentials are not working
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Double-check that you're using the exact server URL (including the correct port number). Make sure there are no extra spaces when copying credentials. Check your subscription hasn't expired. If still not working, contact us on WhatsApp and we'll sort it out immediately.
EPG / TV guide is not loading
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In your IPTV player, go to Settings and force a refresh of the EPG data. This can take a few minutes. Make sure your device time and timezone are set correctly. If the guide still doesn't load after 10 minutes, contact us on WhatsApp.
VOD content is not loading or is slow
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VOD (movies/series) requires a good connection — 15+ Mbps is recommended for HD movies. Try pausing and letting it buffer for 30 seconds before playing. If a specific title is always slow or unavailable, let us know via WhatsApp.