❓ FAQ
Frequently Asked
Questions
Everything you need to know about LionOTT IPTV. Can't find your answer? Contact us on WhatsApp — we reply within minutes.
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General
What is LionOTT, countries, trial
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Pricing
Plans, upgrades, refunds
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Setup & Devices
All devices, apps, install
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Technical
Buffering, errors, EPG
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What is LionOTT IPTV?
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LionOTT is an IPTV service that lets you watch live TV channels, movies, and TV series on any device — your TV, phone, tablet, or computer. We offer over 19,700 live channels and 115,000+ movies and series in HD, Full HD, FHD, and UHD quality.
What countries and channels are available?
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We cover channels from USA, UK, Canada, Latin America, Europe, Middle East, Africa, and many more regions — 190+ countries worldwide. This includes sports, news, entertainment, kids, movies, and local channels. Contact us on WhatsApp for a full channel list.
Is there a free trial?
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Yes! We offer a free 12-hour trial so you can test the service before subscribing. Request your trial here — no payment required.
How many connections do I get per subscription?
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Each subscription allows 1 simultaneous connection — meaning you can watch on one screen at a time. You can install the app on multiple devices but only stream on one at the same time. Contact us if you need more connections.
How do I check when my subscription expires?
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In most IPTV apps (like TiviMate or IPTV Smarters), you can find your expiry date under Settings → Account Info. You can also message us on WhatsApp and we'll check for you instantly.
How much does a subscription cost?
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We offer 3 flexible plans — 3 months ($24.99), 6 months ($29.99), and 12 months ($39.99). Visit our Pricing page for full details.
Can I upgrade my plan later?
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Yes. Contact us on WhatsApp anytime and we can adjust or upgrade your subscription plan.
Do you offer refunds?
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Because we offer a free 12-hour trial before any payment, we do not offer refunds after activation. If you experience any technical issue, contact our support team — we will resolve it.
Do prices change?
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We try to keep prices stable for our subscribers. If any change occurs, subscribers are always notified in advance via WhatsApp.
What devices does LionOTT work on?
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LionOTT works on Amazon Firestick, Android TV boxes, Samsung Smart TV, LG Smart TV, Android phones/tablets, iPhone/iPad, Apple TV, Windows PC, Mac, and MAG boxes. Basically any device that supports an IPTV player app.
Which app do you recommend?
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We recommend our official Lion OTT App (available on the Download page). For other devices: TiviMate for Firestick/Android TV, SS IPTV for Samsung/LG Smart TVs, and IPTV Smarters Pro for iPhone and iPad.
How do I install the Lion OTT app?
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Visit our Download page for step-by-step instructions. On Firestick and Android TV, use the Downloader app with code 2617378. On Android phones, download the APK directly from our site.
How do I set up on Samsung or LG Smart TV?
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Install SS IPTV from your TV's App Store. Open it, go to Settings → Extensions → Add, choose Xtream Codes, and enter your username, password, and server URL. Full instructions on our Setup Guide page.
How do I set up on iPhone or iPad?
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Download IPTV Smarters Pro from the App Store. Open it, tap Add New User → Login with Xtream Codes API, and enter your credentials. See our full Setup Guide for details.
Can I watch on my computer (PC or Mac)?
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Yes. Download VLC Media Player for free. Open VLC → Media → Open Network Stream, and paste your M3U link that we send you on WhatsApp.
My stream is buffering or freezing — what do I do?
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Check your internet speed — you need at least 10 Mbps for HD and 25 Mbps for 4K/8K. Try connecting with an ethernet cable instead of Wi-Fi. In your app settings, increase the buffer size. If the issue continues, contact us on WhatsApp.
Some channels show "No Signal" or a black screen
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First, refresh your channel list in the app. Try a different channel to check if it's one specific channel or all channels. Check our server status on the Support page. If multiple channels are down, contact us immediately on WhatsApp.
My login credentials are not working
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Make sure you are entering the server URL, username, and password exactly as sent on WhatsApp — including the http:// and port number. Check there are no extra spaces. Also confirm your subscription has not expired. If still not working, message us on WhatsApp.
The EPG / TV Guide is not showing
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In your IPTV app, go to Settings and force a refresh of the EPG data. Make sure your device's date and time are set correctly (set to automatic). EPG loading can take up to 10 minutes after setup.
Movies and series are not loading
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VOD requires a good connection — at least 15 Mbps recommended. Try pausing the movie for 30 seconds to let it buffer. If a specific title always fails, let us know on WhatsApp.
I forgot my username or password
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No problem. Message us on WhatsApp with the name or phone number you used when subscribing, and we'll resend your credentials right away.
What payment methods do you accept?
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We accept Western Union, MoneyGram, Ria Money Transfer, WorldRemit, Remitly, and Binance Pay (crypto). All payments are handled via WhatsApp — contact us and we'll send you the payment details.
How do I renew my subscription?
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Message us on WhatsApp before your subscription expires. Tell us which plan you want, complete the payment, and your subscription is extended instantly with no interruption.
How long after payment is my subscription activated?
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After your payment is confirmed, your subscription is activated within minutes. We send your credentials on WhatsApp as soon as payment clears.
Can I resell LionOTT subscriptions?
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Yes! We have a full reseller program with wholesale pricing. You buy credits and use them to create subscriptions for your customers. Visit our Reseller page for full details.
What server is available for resellers?
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We offer the LION OTT server (SD/HD/FHD) with a simple credit system — minimum 10 credits to open your panel. See the Reseller page for the full credit pricing table.
Is there a minimum to start as a reseller?
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Yes. The minimum is 10 credits for LION OTT. Credits never expire — use them at your own pace. Contact us on WhatsApp to get started.
Do resellers get support?
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Yes. Resellers get priority support on WhatsApp 24/7. We also provide panel access and tools to manage all your customers easily.
Still Have a Question? 💬
Our team is on WhatsApp 24/7. Send us a message and we'll reply within minutes.